BusinessLodge are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Security of information
Confidentiality affects everyone:
BusinessLodge collect’s, stores and uses personal and sensitive personal data every day, such as personal records and computerised information. This data is used by the BusinessLodge team in the course of their work.
We take our duty to protect personal information and confidentiality very seriously and we are committed to comply with all relevant legislation and to take all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible, whether computerised or on paper.
We have appointed a Senior Information Risk Owner who is accountable for the management of all information assets and any associated risks and incidents, and the Managing Director is responsible for the management of client information and client confidentiality.
Legal basis for the processing of your data
The General Data Protection Regulation (GDPR) 2018 requires the Organisation to process:
Personal data under 6(1)(f) “Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
Sensitive personal data under 9(2)(b) – “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
Why do we collect information about you?
We may collect and process the following data about you:
Information that you provide when signing up to use our services.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions between yourself and BusinessLodge.
Details of your visits to our site [including, but not limited to, traffic data, location data and other communication data.
Details on visits to the buildings.
It is essential that your details are accurate and up to date. Please inform us of any changes to your contact details as soon as possible.
By providing BusinessLodge with their contact details, clients are agreeing to BusinessLodge using those channels to communicate with them about essential information in relation to the running of the buildings, including but not limited to Health & Safety, maintenance, equipment updates.
How your personal information is used
We use information held about you in the following ways:
How long records are retainedThe Organisation does not keep client records for longer than necessary and all records are destroyed confidentially once the Organisation has made the decision that the records are no longer required.
When do we share information about you?
We can’t run our business or provide many of the services and benefits you receive from us without involving other people and organisations from time to time, within the boundary of our legal data protection and privacy obligations.
We are committed to protecting the confidentiality of your personal information and to complying with all data protection laws. Whether you supply your personal information online, by email or in a letter, by phone or text, we will never use or share it without a lawful reason to do so.
We will never sell your personal information.
We may disclose and share your personal information with:
Other ways in which we use your information
Call recording
Telephone calls to the Organisation are recorded for the following purposes:
Data subjects rights
Under the Data Protection Act – 6th Principle:
Under the General Data Protection Regulation (GDPR)
Your right to object
You have the right to restrict how and with whom we share information in your records that identifies you. If you object to us sharing your information we will record this explicitly within your records so that all staff involved are aware of your decision.
SMS text messagingWhen signing up to services at the Organisation may be asked to confirm that the organisation has an accurate contact number and mobile telephone number for you. This can be used to confirm appointment times or convey important information via SMS text messages.
Surveillance Cameras (CCTV)
We employ surveillance cameras (CCTV) on and around our sites in order to:
You have a right to make a Subject Access Request of surveillance information recorded of yourself and ask for a copy of it. Requests should be directed to the address below and you will need to provide further details as contained in the section ‘How you can access your records’. The details you provide must contain sufficient information to identify you and assist us in finding the images on our systems.
We reserve the right to withhold information where permissible by the General Data Protection Regulation (GDPR) 2018 and we will only retain surveillance data for a reasonable period or as long as is required by law. In certain circumstances (high profile investigations, serious or criminal incidents) we may need to disclose CCTV data for legal reasons. When this is done there is a requirement for the organisation that has received the images to adhere to the GDPR.
How you can access your records
The GDPR 2018 gives you a right to access the information we hold about you on our records. Requests must be made in writing to The Managing Director, BusinessLodge, Europa House, Barcroft Street, Bury, BL9 5BT.
The Organisation will provide your information to you within one month (this can be extended dependent on the complexity of the request) from receipt of your application:
Information will be provided free of charge except where requests are unfounded or excessive, in particular repeat requests then the Organisation may either charge a reasonable fee or refuse to act on the request.Data controller
The Data Controller responsible for keeping your information confidential is:
Haircloth Weaving & Finishing Company Limited t/a BusinessLodge
Europa House
Barcroft Street
Bury
BL9 5BT
Tel: 0161 763 1631
Nominated Representative: Kate Holt
Tel: 0161 763 1631
Email: [email protected]
Raising a concern
Clients and members of the public who have a concern about any aspect of processing personal data at this Organisation, or about the way their records have been managed, should contact Kate Holt – 0161 763 1631. [email protected]
If you have any concerns about how we handle your information you have a right to complain to the Information Commissioners Office about it.
The GDPR 2018 requires organisations to lodge a notification with the Information Commissioner to describe the purposes for which they process personal information.
These details are publicly available from:Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, SK9 5AFTelephone: 08456 306060
Website: www.ico.gov.uk